To improve service quality and enhance customer care, a dental lab needs an efficient office team that meets the expectations of dentists. The coordination department is one of the key teams in a lab, responsible for tracking dental orders throughout the production process and ensuring that detailed information is always updated and quickly retrievable.
When dentists choose a lab to send their cases to, aside from product quality and reasonable pricing, they also seek excellent service. One crucial factor is on-time delivery. However, delays and lost items are still common issues in many labs.
With the vDentalLab software, labs can minimize delays by tracking the production progress and delivery schedules of all orders. The system continuously monitors and updates all order information in real-time.
Common Challenges in Lab Production Management:
When managing orders using paperwork, finding a specific order can take a significant amount of time, as staff must contact each production department to learn about the current production status. They often fail to notice if an order is at risk of being delayed before the scheduled delivery time, leaving them unable to inform the dentist. In some cases, staff don’t even realize an order is late until the dentist reaches out to ask about it.
Additionally, when receiving a request for order status updates from a dentist, staff are often unable to provide an immediate response. It typically takes them over 30 minutes to search through paperwork or contact different departments, which greatly affects the lab’s service quality.
How vDentalLab Helps Labs Overcome These Issues:
- Track Production Progress
Each order’s production status is stored, indicating the current stage of production and which technician is working on it. By monitoring this information in vDentalLab, coordinators can easily track the progress of an order and see who is responsible for it. - Estimate Completion Time & Assess Delay Risk
Based on the order’s production progress and the information displayed in the “delivery schedule” screen, such as the delivery time, tooth numbers, and the current workload, coordinators can assess whether the order can be delivered on time. - Control Delayed and Upcoming Deliveries
Orders are sorted by delivery time and categorized by color codes:- Red: Delayed orders
- Green: Urgent, upcoming deliveries
In Summary:
Managing production with vDentalLab helps labs improve the efficiency of their coordination team and enhance customer care with a centralized, continuously updated data system.