Starting from the difficulties in issuing monthly invoices, managing customers, and handling debts at the end of each month as the customer base continued to grow, Labo Can Tho discussed its needs with DentalSO and reached a collaboration agreement to implement DentalSO at Lab Can Tho.
1. A Clear Start and Strong Commitment
The implementation process of DentalSO at Lab Can Tho started robustly with comprehensive support from the technical experts of the software. From consultation and training to configuring and customizing according to the lab’s specific needs, every step was meticulously and professionally carried out, establishing a solid foundation for future success.
2. Thorough Understanding of Management Processes
One of the key factors for successful implementation was a deep understanding of the customer’s workflows. DentalSO’s expert team worked closely with Labo Can Tho to understand their dental procedures—from manufacturing to inspection and delivery—ensuring that the software was customized accordingly to meet the customer’s specific needs.
3. Effective Training Process
A crucial part of the implementation process was ensuring that the staff at Labo Can Tho understood and could efficiently use the software. DentalSO’s training team provided in-depth and customized sessions for the employees, helping them quickly and easily master the features and workflows of the software.
Training took just one day, yet all the management processes were transferred and implemented effectively.
4. Continuous Support and Quick Response
The implementation journey did not end after the software was installed but continued with ongoing support and rapid responses from DentalSO’s expert team. By offering solutions and technical assistance, they helped Labo Can Tho overcome any challenges and optimize its performance with the new software.
In a short period, after adopting DentalSO, Lab Can Tho quickly improved its business and production efficiency. The modules that Lab Can Tho is using include:
- Order & Production Management
- Customer Management, Pricing Policy, and Invoicing
- Dental Warranty Card Management and Printing
- Building a Warranty Lookup Website
With the easy and efficient implementation of DentalSO, Labo Can Tho was able to optimize its operations, enhance productivity and service quality, and successfully achieve its business goals. This journey not only exemplifies effective collaboration between the provider and the customer but also demonstrates the power of technology in improving business operations.